Job DescriptionThe Sales Coordinator – Personal Care plays a critical role in supporting the commercial operations of the Personal Care Business by ensuring seamless coordination between customers, Sales Managers, Principals, Technical Services, Regulatory Affairs, Supply Chain, Customer Service, Logistics, and Finance.

NThe role is responsible for end-to-end sales administration, order management, customer support, formulation sample coordination, technical documentation management, CRM updates, and commercial reporting to ensure exceptional customer service and efficient business operations.

NCritical results and Responsibilities

N1. Sales & Commercial Coordination

NSupport the Sales Managers in managing customer accounts and daily commercial activities.

NPrepare quotations, commercial offers, pricing sheets, and customer proposals.

NCoordinate RFQs (Request for Quotations) and follow up on pending opportunities.

NTrack sales enquiries andensure timely customer responses.

NAssist in preparation of annual pricing updates and commercial agreements.

NSupport business reviews,sales meetings, and customer presentations.

N________________________________________

N2. Customer Order Management

NProcess customer purchaseorders accurately in ERP.

NCoordinate order confirmations, delivery schedules, and shipment tracking.

NLiaise with Customer Service, Supply Chain, and Logistics to ensure timely deliveries.

NMonitor backorders and proactively communicate delivery timelines.

NCoordinate resolution of order-related issues, returns, shortages, and customer complaints.

N________________________________________

N3. Formulation Sample Management

NCoordinate customer sample requests with Technical Service Laboratories and Principals.

NEnsure timely dispatch offormulation samples and ingredient samples.

NMaintain records of sample requests, dispatches, approvals, and customer feedback.





NFollow up with customers regarding sample evaluations and trial outcomes.

NCoordinate commercial conversion of successful sample trials into business opportunities.

N________________________________________

N4. Technical Documentation Management

NCoordinate and provide customers with required documentation, including:

NTechnical Data Sheets (TDS)

NSafety Data Sheets (SDS)

NCertificates of Analysis (COA)

NProduct Specifications

NRegulatory compliance documents

NProduct declarations

nAllergen statements

NVegan/Halal/Kosher certifications (where applicable)

NCoordinate with Regulatory Affairs and Principals to obtain updated technical documents and ensure document accuracy and version control.

N________________________________________

N5. Principal Coordination

NCoordinate with global and regional Principals regarding customer enquiries and product information.

NSupport Principal visits by organizing customer meetings, travel schedules, and business reviews.

NMonitor Principal action items and ensure timely follow-up.

NCoordinate product launches, promotional campaigns, and commercial initiatives with Principals.

N________________________________________

N6. CRM & Opportunity Management

NMaintain customer interactions and sales activities in the CRM system.

NUpdate sales pipelines, opportunities, customer visits, and quotations.

NTrack prospect status from enquiry to order closure.

NGenerate CRM reports for Business Managers.

NEnsure CRM data integrityand timely updates.

N________________________________________

N7. Sales Reporting & Business Analytics





NPrepare periodic reports including:

NSales performance reports

NPipeline reports

nOpportunity conversion reports

NCustomer-wise sales analysis

NProduct-wise sales analysis

NPrincipal-wise sales reports

NSample conversion reports

NMonthly business dashboards

NForecast reports

nSupport annual budgeting and sales forecasting exercises.

N________________________________________

N8. Cross-functional Coordination

NCollaborate closely with:

NSupply Chain

nCustomer Service

NRegulatory Affairs

nTechnical Service Laboratory

NFinance

nMarketing

NProduct Management

nLogistics

NWarehousing to ensure seamless customer support and operational excellence.

N________________________________________

N9. Customer Experience

NEnsure prompt and professional responses to customer enquiries.

NMaintain excellent customer communication throughout the order lifecycle.

NResolve customer issues in collaboration with internal stakeholders.

NBuild long-term customer relationships through superior service delivery.

N________________________________________

N10. Compliance & Process Excellence

NEnsure adherence to Barentz SOPs, Quality Management System, and ISO requirements.

NMaintain complete commercial documentation and audit records.

NSupport continuous improvement initiatives within commercial operations.

NComply with all company policies relating to ethics, compliance, and data confidentiality.

NEducation and experience:

N

n
- Bachelor's Degreein Commerce.
N
- MBA or Postgraduate qualification preferred.
N
- 3–6 years of experiencein Sales Coordination, Commercial Operations, Customer Service, or Sales Support.
N
- Experience within the Personal Care, Cosmetics, Specialty Chemicals, Ingredients, Flavours & Fragrances, or Specialty Distribution industry is highly preferred.
N
- Experience working withERP and CRM platforms is essential.
N

📌 Sales Coordinator - Personal Care (Alibag)
🏢 Barentz Distribution India
📍 Alibag