Sales coaching or management within a contact center workplace.
Expertise in upsell and cross-sell strategies in customer care contexts.
Campaign management and incentive program development.
Proficiency in CRM software and sales performance management tools.
Key Responsibilities
1.Upsell and Cross-Sell Strategy:
- Analyze customer interactions to uncover upsell and cross-sell opportunities.
- Develop and implement sales strategies to boost performance within inbound care teams.
2.Sales Campaign Management
- Design, launch, and oversee targeted sales campaigns to drive revenue.
- Track campaign success and provide actionable recommendations for optimization.
3. Incentive Program Development:
- Create and manage incentive programs to encourage team members to exceed targets.
- Evaluate program effectiveness regularly and implement necessary adjustments.
4. Performance Governance:
- Monitor sales performance metrics to ensure alignment with company standards.
- Generate detailed performance reports, identifying trends and areas needing improvement.
5.Training and Development:
- Conduct regular training and workshops to enhance team sales skills.
- Offer ongoing coaching and constructive feedback to improve individual and team outcomes.
6.Collaboration and Communication:
Partner with management to align sales initiatives with business objectives.
Cultivate a collaborative atmosphere to promote knowledge sharing and best practices.
Qualifications
- Proven track record in sales coaching or management roles, ideally in contact center settings.
- Strong grasp of upsell and cross-sell strategies tailored to customer care environments.
- Excellent communication and motivational skills.
- Analytical approach to interpreting data and making informed decisions.
- Experience in sales campaign management and creating incentive programs.
- Proficient in CRM software and sales performance tools.
- Compensation: