- Develop a deep understanding of sales and marketing KPIs, including:
- Sales forecast accuracy
- Revenue / performance analytics
- Report delivery timeliness
- Data accuracy and dashboard reliability
- Query resolution SLAs (internal & customer-facing)
- Customer satisfaction / NPS / engagement metrics
- Define and document KPI logic, calculation methodology, and business rules
- Align KPIs with business targets, commercial performance goals, and decision-making needs
Requirement Gathering & Functional Design
- Lead requirement gathering workshops with Sales, Marketing, and business teams
- Translate business needs into functional specifications for KPI reporting and dashboards
📌 Sales and Operations Analyst (Chennai)
🏢 Capgemini
📍 Chennai
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