As a Sales Advisor, you'll lead the charge in delivering exceptional customer service and driving sales in our Cult store. You'll engage with customers, recommend products, and ensure a top-notch shopping experience while meeting sales targets. Your leadership and passion for retail will help create a welcoming environment and guide new team members to success. If you thrive in a dynamic, quick-paced setting, this role is perfect for you!
Retail Sales, Communication Skills, Negotiation, Branding, Customer Engagement, Customer Experience.
- Greet and welcome customers
- Understand customer needs
- Suggest the right products suited to the customers needs
- Provide accurate information (e.g. product features, offers, policies)
- Answer customers queries about specific products/policies
- Encourage product trials, and assist customers in their buying decision
- Ensure visual merchandising as per the guidelines
- Ensure a pleasant and welcoming retail environment
- Achieve sales and KPI targets
- Direct customer feedback and complaints to the Store Manager
- Handle billing, inventory, and other transactions
- Guide new advisor members
- Ensure an organized and pleasant back store
- Ensure safety of colleagues, customers, store assets and inventory
- Any other day to operational aspects
Qualifications & Skills
- 1 - 3 years work experience in retail sales preferably in sportswear, sports of footwear brands
- Deep understanding of the retail sales process and retail KPIs
- Familiarity with consumer interaction principles
- Knowledge of inventory stocking and control procedures