Description

Roles & responsibilities

Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance

Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures

Perform day‑to‑day support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation

Resolve incidents and service requests within defined SLAs, escalating appropriately when required

Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution

Ensure production environments comply with defined operational policies, security controls, and governance requirements

Execute and validate post‑deployment activities following scheduled releases to ensure system stability and operational readiness

Coordinate with platform and infrastructure teams to support server health checks, patching activities, and vulnerability remediation

Apply hands‑on knowledge of Microsoft Azure services to support cloud‑based production environments

Use Azure Application Insights and monitoring tools to proactively identify issues and support root‑cause analysis

Leverage AI tools and technologies to improve productivity, quality, and efficiency in development, testing, and support activities

Leverage SQL skills to perform data analysis and troubleshooting for application and operational issues

Collaborate effectively with Application Support, Business Support,



Engineering, Deployment, and Global Platform Operations teams to achieve operational goals

Provide timely updates on issues, risks, and resolutions to senior team members and managers

Support KPI tracking and reporting aligned with objectives defined by the Support and Operations leadership

Participate in knowledge‑sharing sessions, internal workshops, and learning forums to stay current with best practices and emerging trends in Support and Operations

Responsibilities

Roles & responsibilities

Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance

Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures

Perform day‑to‑day support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation

Resolve incidents and service requests within defined SLAs, escalating appropriately when required

Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution





Ensure production environments comply with defined operational policies, security controls, and governance requirements

Execute and validate post‑deployment activities following scheduled releases to ensure system stability and operational readiness

Coordinate with platform and infrastructure teams to support server health checks, patching activities, and vulnerability remediation

Apply hands‑on knowledge of Microsoft Azure services to support cloud‑based production environments

Use Azure Application Insights and monitoring tools to proactively identify issues and support root‑cause analysis

Leverage AI tools and technologies to improve productivity, quality, and efficiency in development, testing, and support activities

Leverage SQL skills to perform data analysis and troubleshooting for application and operational issues

Collaborate effectively with Application Support, Business Support, Engineering, Deployment, and Global Platform Operations teams to achieve operational goals

Provide timely updates on issues, risks, and resolutions to senior team members and managers

Support KPI tracking and reporting aligned with objectives defined by the Support and Operations leadership

Participate in knowledge‑sharing sessions, internal workshops, and learning forums to stay current with best practices and emerging trends in Support and Operations

Qualifications

This role is for you if you have the below

Educational qualifications

Bachelor's degree in Computer Science.

Work experience

6-8 Years of Experience

📌 / Assistant Manager-GTS Run (Hyderabad)
🏢 BSR u0026
📍 Hyderabad