Primary Skills: Data Cloud Manufacturing Loud Sales Cloud Service Cloud Community Cloud LWC
- Excellent knowledge of and shown proven expertise with Sales Cloud Service Cloud Experience Cloud Revenue cloud CRMA analytics FSL
- Evaluation of current Data model
- Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements
- Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
- Conduct workshops discussions with business owners to understand existing processes pain points and ideal state scenarios
- Define process optimization opportunities
- Define roadmap and backlog
- Create configurable solutions that comprise workflows reports custom objects and validation rules
- Manage various salesforce projects including gathering information planning and executing projects
- Formulate and maintain salesforce solution documentation e g process flows data models and technical specifications
- Works with the design team to ensure that the most significant business operations are addressed
- Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business overall strategy and ethos
- Create a requirements management strategy for the project which describes the process for elicitation documentation standards and formats
- Familiarity with the backlog grooming process attributes review and approval process
- Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process
- Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process
- Maintain a functional grasp of the business requirements and project solutions
- Ability to apply critical thinking analytical and problem-solving skills in a rapid paced atmosphere while managing various requests is needed
- Collaborate with cross functional teams to build sustainable applications
- An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features
- Excellent interpersonal and organizational abilities as well as the ability to communicate successfully with both technical and non-technical customers