Terms of Reference (TOR) – Key Responsibilities · Follow daily opening/closing checklist and shift controls. · Ensure all transactions are billed through authorized POS; no off-system sales. · Perform transparent weighing on digital scale in front of customer; no misrepresentation. · Maintain hygiene (gloves, clean counter, secure handling) and weekly deep-clean support. · Sampling only from live trays; control portioning; prevent waste/shrinkage. · Handle customer queries, basic complaints and escalate as per returns/complaints process. · Protect stock and prevent shrinkage; immediately report damage/spoilage/spill. · Support authorized marketing shoots at kiosk while maintaining hygiene and operations.