This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 5000000 (ie INR 8 - 50 LPA)

Min Experience: 5+ years

Location: Delhi NCR

JobType: full time

We are looking for an experienced and results-oriented Retail Operations Manager to oversee the day-to-day operations of our retail outlets while driving operational excellence, customer satisfaction, and business growth. The ideal candidate will have extensive experience managing multi-store retail operations, implementing standardized processes, and leading high-performing teams.

Experience in new store openings and café operations will be a strong advantage.

As a Retail Operations Manager, you will play a critical role in ensuring seamless store performance, maintaining operational standards, optimizing profitability, and delivering an exceptional customer experience across all locations. You will collaborate closely with cross-functional teams including merchandising, marketing, finance, HR, and supply chain to support business expansion and operational efficiency.

Key Responsibilities

Oversee the daily operations of multiple retail stores, ensuring consistent execution of operational standards and company policies.

Drive sales performance by monitoring KPIs, identifying improvement opportunities, and implementing action plans.

Lead, mentor, and develop store managers and frontline teams to build a customer-centric culture.

Ensure high standards of visual merchandising, inventory management, cash handling, and compliance across all stores.

Monitor operational costs, reduce inefficiencies, and improve overall store profitability.





Coordinate with procurement and supply chain teams to ensure timely stock availability and minimize inventory losses.

Analyze sales reports, customer feedback, and operational metrics to make data-driven business decisions.

Implement standard operating procedures (SOPs) and continuously improve operational processes.

Ensure compliance with health, safety, hygiene, and regulatory requirements across all retail locations.

Work closely with senior leadership to execute business strategies and support expansion initiatives.

Required SkillsMust-Have Skills

Retail Operations Management

Multi-store Operations

Team Leadership & People Management

Inventory & Stock Management

Customer Experience Management

Sales Performance & KPI Monitoring

Process Improvement

Budgeting & Cost Control

Vendor & Stakeholder Management

Strong analytical and problem-solving skills

Excellent communication and interpersonal abilities

Good-to-Have Skills

New Store Opening: Experience in planning and executing new store launches, including site readiness, vendor coordination, recruitment, training, merchandising setup, inventory planning, compliance, and successful go-live operations.

Cafe Operation: Knowledge of café or food & beverage operations, including quality standards, food safety practices, service excellence, workforce scheduling, inventory control, and operational efficiency in café environments.

Qualifications

Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related discipline.

MBA or relevant certifications in Retail Operations or Operations Management are preferred.

5–15 years of experience in retail operations, preferably managing multiple stores or regional operations.

📌 Retail Operations (Gurugram)
🏢 Weekday AI
📍 Gurugram