Key Responsibilities

Financial Performance and Sales

- Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.

- Drive diagnostics target achievement.

- Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.

- Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

- Ensure 0% pushback on all omnichannel orders.

- Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

- Greet all customers with folded hands.

- Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 1520

mins).

- Build healthy relationships through qualified service and behavior.

- Home deliveries as per the business and customer service protocols, based on business requirements’.

Inventory Management and Accuracy

- Inward inventory daily with 100% accuracy.

- Ensure correct putaway as per SKU-location mapping.

- Conduct daily pullouts of expired, near-expiry, and non-moving items.

- Enter all bounced items into the system.

- Conduct daily physical SKU audits.

Compliance and Banking





- Maintain duplicate invoices and cold chain temperature records as per SOP.

- Regularize manual bills in the system.

- Manage sales returns with email approvals.

- Prepare DSR and cash ledger during shift handover; validate during takeover.

- Respond to all emails received at the store pharmacy preferably in the same shift.

Store Hygiene & Visual Merchandising

- Maintain store cleanliness via housekeeping staff.

- Clean racks and shelves daily and arrange items per VM SOP.

- Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities

- Set up in-store marketing collaterals and standees as per guidelines.

- Actively participate in camps and door-to-door activities.

- Inform customers about ongoing offers, home delivery, and diagnostics services.

What We Are Looking For

- Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience.

- Valid State Pharmacy Council registration.

- Strong customer service and communication skills.

- Proficiency in computers and pharmacy software.

- High attention to detail, multi-tasking ability, and ethical conduct.

📌 Retail Pharmacist (Kolkata)
🏢 Orion
📍 Kolkata