Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo BELIMITLESS Manage incoming reservation requests via phone email and online booking platforms Provide detailed information about room types rates availability and hotel amenities to potential guests Utilize up-selling techniques to maximize room revenue and enhance guest experiences Process reservations accurately and efficiently ensuring all guest preferences and special requests are recorded Coordinate with other departments to fulfill guest needs and resolve any booking-related issues Qualifications Your experience and skills include Proven experience as a Reservation Executive or in a similar role within the hospitality industry Solid guest-focused personality with a commitment to providing exceptional customer service Excellent interpersonal and problem-solving skills Outstanding communication abilities in English both verbal and written additional language skills are a plus Additional Information Our commitment to Diversity Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent