Repair & Maintenance Executive

Retail Stores Freshers Required

Role Summary The Repair & Maintenance Executive is responsible for ensuring uninterrupted store operations by managing and resolving all repair and maintenance issues across India stores. The role involves handling repair tickets, coordinating with technicians and vendors, ensuring timely closures, and providing strong follow-up support. The candidate must be adaptable to work during late hours, weekends, and holidays as per business requirements.

Key Responsibilities

Ticket Management & Resolution

- Manage repair and maintenance tickets raised by stores through internal systems or helpdesk
- Track tickets from opening to closure, ensuring timely resolution
- Follow up regularly with technicians, vendors, and store teams to avoid delays
- Ensure proper documentation, approvals, and closure reports

Technician & Vendor Coordination

- Identify, source, and coordinate with local technicians and vendors including:

- Plumbers

- Electricians

- Carpenters

- AC technicians

- Shutter repair technicians

- Painters

- Civil work contractors
- Maintain a vendor database for different locations
- Negotiate basic service charges and ensure cost efficiency

Store Support & Coordination

- Act as a single point of contact between stores, technicians, and internal teams
- Understand store issues clearly and provide quick solutions




- Coordinate emergency repairs to avoid store downtime
- Ensure work quality and adherence to brand standards

Follow-ups & Communication

- Do continuous telephonic and WhatsApp follow-ups with technicians and stores
- Ensure vendors meet timelines and service expectations
- Maintain a soft-spoken, professional, and customer-friendly approach while handling store teams and vendors

Reporting & Documentation

- Update repair status, vendor details, costs, and completion timelines
- Share daily/weekly MIS reports on open and closed tickets
- Maintain records of invoices, approvals, and service completion proofs

Working Conditions

- Willingness to work late hours, weekends, and holidays when required
- Availability to handle emergency breakdowns

Required Qualifications

- Graduate / Diploma in any discipline (technical background preferred)

Experience

- 2–5 years experience in retail store maintenance, facilities management, or similar role
- Fresher can also apply.

Skills & Competencies

- Strong coordination and follow-up skills
- Excellent communication and interpersonal skills (soft-spoken & polite)
- Ability to handle pressure and urgent situations
- Good negotiation and vendor management skills
- Basic understanding of electrical, plumbing, AC, carpentry, and civil maintenance work
- Proficient in MS Excel, WhatsApp, email, and ticketing systems

📌 Repair And Maintenance Technician (New Delhi)
🏢 MVKS Office Solutions
📍 New Delhi