We are looking for a proactive, customer-focused, and highly organized Renewals Specialist to manage customer relationships, contract renewals, and key accounts while coordinating service operations.

ONLY GURGAON BASED CANDIDATES PLEASE APPLY FOR THIS ROLE.

The ideal candidate will ensure timely service delivery, maintain strong relationships with existing customers, and drive AMC, rental, warranty, and Purchase Order (PO) renewals to maximize customer retention and business continuity.

Responsibilities:-

Customer Relationship & Key Account Management:

- Manage and maintain relationships with assigned key accounts
- Act as the primary point of contact for existing customers
- Ensure high customer satisfaction through regular communication and proactive follow-ups
- Resolve customer concerns by coordinating with internal teams and ensuring timely resolution
- Build long-term customer relationships to improve customer retention.

Contract & PO Renewals :
- Manage Annual Maintenance Contract (AMC), rental agreement, agreement extension, and Purchase Order (PO) renewals.
- Coordinate with customers to ensure contracts are renewed before expiry
- Follow up on quotations, approvals, agreements, and purchase orders for existing customers.

Service Coordination :
- Coordinate and schedule service visits across PAN India as per customer request
- Monitor service requests and ensure timely response and closure.
- Coordinate with service engineers, logistics, sales, and support teams for seamless service execution




- Keep customers informed about service status and expected resolution timelines.

Documentation & Reporting :
- Maintain accurate customer records, including service history, contract details, warranty records, and renewal schedules with the help of respective team
- Prepare periodic reports on renewals, service performance, pending contracts, and customer feedback
- Maintain renewal trackers and ensure proper documentation (agreement/PO) for operational and audit purposes.

Preferred Experience :-

- Experience: 2-5 years in Customer Relationship Management, Key Account Management, Contract Renewals, AMC Management, Service Coordination, or Customer Success
- Industry Preference: Candidates with experience in the Service Industry, SaaS, IT Services, Office Automation, Managed Services, or related industries will be preferred.

Requirements :-

- Excellent verbal and written communication skills
- Strong customer relationship management and key account handling skills
- Excellent email drafting and professional correspondence skills.
- Strong follow-up, negotiation, and coordination abilities
- Good working knowledge of MS Office (Excel, Word, Outlook)
- Solid organizational and multitasking skills
- Ability to coordinate effectively with customers, service engineers, sales, logistics, and internal teams
- Experience in customer retention, contract renewals, AMC management, rental agreements, or key account management will be preferred
- Basic knowledge of printers, photocopiers, managed print services, or IT hardware will be an added advantage.

📌 Renewal Specialist (Gurugram)
🏢 Saksham Office Automation
📍 Gurugram