Relationship Manager

- Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.

- Identify new business opportunities and develop strategies to expand the company's presence within the education sector.

- Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients.

- Develop and execute a strategic plan to build and maintain relationships with existing schools.

- Liaison with internal stake holders to improve the usage & complaint resolution.

- Work with Academic & Technical team to resolve customer queries.

- Build opportunities across all product lines in existing schools.

- Create cross-sell & up-sell opportunities with every customer.





- Identifying Think Edge opportunities & conversion from existing schools.

- Visiting all schools once every quarter & all critical schools once every month.

- Addressing all customer requirements on complaints handling, content issues and service gaps within 48 hrs.

- Provide market differentiated services and experience for the existing schools.

Knowledge/Skills

- Robust communication skills

- Good Negotiation and problem-solving skills

- High degree of Relationship building skills

- Strong interpersonal skills

Experience: At least 8-13 years of work experience in B2B sales, customer retention, upselling, cross selling, etc.

📌 Relationship Manager (Mumbai)
🏢 Seven N Half
📍 Mumbai