Company Description Suryoday Small Finance Bank Ltd is a new-age, customer-centric bank that has grown from a microfinance institution serving over a million customers since 2009. Known as the “Bank of Smiles,” the bank focuses on making banking easy, rewarding, and accessible to diverse customer segments. It offers high-value saving solutions such as Savings Accounts and Fixed Deposits, designed to help customers maximize returns and meet evolving financial goals.

Suryoday provides inclusive credit solutions including MFI loans, Vikas Loans, and Shopkeeper Loans for new and existing customers. By leveraging digital banking, Aadhaar-enabled services, NPCI platforms, and mobile-first technologies, the bank aims to serve unserved and underserved communities through secure, convenient, and responsible banking.

Role Description The Relationship Manager TASC (Trust, Association, Society, and Clubs) is a full-time, in office role based in Chennai. The role involves identifying, acquiring, and managing relationships with TASC segment clients, including trusts, associations, societies, clubs, and similar institutions.

The Relationship

Manager will be responsible for onboarding new clients, explaining banking products and services, and ensuring smooth account opening and operational processes. Daily activities include maintaining regular contact with clients, resolving service issues, coordinating with internal teams for transactions, and promoting savings, deposit, and credit solutions tailored to institutional needs. The role also involves achieving business targets,



tracking portfolio performance, conducting market outreach, and ensuring compliance with bank policies and regulatory guidelines.

Qualifications Client relationship and service skills: ability to build long-term institutional relationships, manage key accounts, and provide high-quality customer service to TASC clients.

Sales and business development skills: experience in cross-selling banking products, meeting revenue and acquisition targets, and conducting market visits or outreach activities.

Banking and financial knowledge: understanding of savings and deposit products, institutional banking, microfinance or SME segments, and basic credit concepts.

Operational and compliance skills: familiarity with KYC/AML norms, account opening procedures, documentation, and internal banking processes.

Communication and interpersonal skills: strong verbal and written communication, negotiation abilities, and capability to present solutions clearly to diverse stakeholders.

Analytical and organizational skills: aptitude for tracking portfolio metrics, monitoring client activity, and prioritizing tasks to meet timelines and performance goals.

Educational background: bachelor’s degree in finance, commerce, business, or a related field; MBA or equivalent qualification is an advantage.

Experience: prior experience in relationship management, institutional banking, or retail banking in a branch or field environment, preferably within small finance or commercial banks.

Additional requirements: comfort working in

📌 Relationship Manager TASC (Chennai)
🏢 Suryoday Small Finance Bank
📍 Chennai