Job DescriptionThe ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.

NResponsibilities

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- Manage and strengthen relationships with existing corporate clients.
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- Ensure high customer satisfaction through regular follow-ups and timely issue resolution.
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- Generate repeat business and identify opportunities for upselling and cross-selling.
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- Coordinate with internal teams for smooth order execution and after-sales support.
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- Prepare quotations, proposals, and maintain accurate CRM records.
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- Achieve assigned revenue targets while ensuring customer retention.
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nQualifications

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- 2–3 years of experiencein Corporate B2B Sales,



Key Account Management, or Relationship Management.
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- Positive understanding of IT Hardware products and solutions.
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- Strong communication, negotiation, and relationship-building skills.
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- Customer-focused, target-driven, and proactive approach.
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nKey Performance Indicators (KPIs)

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- Revenue from existing customers.
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- Customer retention and account renewal rate.
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- Repeat order conversion.
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- Upselling and cross-selling revenue.
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- Customer satisfaction score.
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- Quote-to-order conversion ratio.
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- Follow-up efficiency and response time.
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- CRM/ERP data accuracy and reporting compliance.
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- Achievement of assignedsales and revenue targets.
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nContact

nHRBhumika Raikar

N9136485074

[email protected]

📌 Relationship Manager (Alibag)
🏢 RAC IT SOLUTIONS
📍 Alibag