Company Description Madhuban Toyota India is an authorized dealership of Toyota vehicles, focused on delivering high-quality sales and service experiences. The dealership is committed to building strong teams and establishing robust processes that work in synergy to achieve outstanding customer satisfaction. Madhuban Toyota aims to provide consistent support before and after the sale, ensuring customers feel valued at every touchpoint. The long-term vision is to create lasting relationships and earn customers for a lifetime through reliable service and professional conduct.

Position: Relationship Manager

Company: Madhuban Toyota

Location: Mumbai

Job Summary

We are seeking a motivated and customer-focused Relationship Manager to join our sales team. The ideal candidate will be responsible for building strong customer relationships, assisting customers in purchasing new vehicles, achieving sales targets, and delivering an exceptional customer experience.

Key Responsibilities

- Generate and follow up on sales leads through walk-ins, referrals, digital inquiries, and outbound calls.
- Understand customer requirements and recommend suitable Toyota vehicles.
- Build and maintain long-term relationships with customers to ensure repeat business and referrals.
- Conduct vehicle presentations, demonstrations, and test drives.
- Explain vehicle features, pricing, finance, insurance, exchange,



and extended warranty options.
- Negotiate and close vehicle sales while maintaining dealership standards.
- Maintain accurate customer records and update the CRM system.
- Coordinate with finance, insurance, registration, and delivery teams to ensure smooth vehicle delivery.
- Ensure high levels of customer satisfaction through regular follow-ups and post-sales support.
- Achieve monthly sales targets and other key performance indicators (KPIs).
- Stay updated on Toyota products, offers, and competitor activities.

Qualifications
- Graduate preferred (12th pass with relevant automobile sales experience may also apply).
- 1–5 years of experience in passenger vehicle/automobile sales.
- Strong communication, negotiation, and interpersonal skills.
- Customer-oriented with a positive attitude.
- Basic computer knowledge and CRM proficiency.
- Valid driving license preferred.

Preferred Skills
- Excellent relationship-building and sales skills.
- Strong customer relationship management.
- Ability to work in a target-driven environment.
- Professional appearance and positive attitude.
- Team player with robust problem-solving skills.

- Benefits

- Attractive Salary
- Performance-Based Incentives
- PF & ESIC
- Meal Facility
- Career Growth Opportunities
- Training & Development

📌 Relationship Manager (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai