We are seeking a friendly, professional, and organized Receptionist to be the first point of contact for our clients. The ideal candidate should possess excellent communication skills, a customer-focused attitude, and the ability to manage front-office operations efficiently while creating a positive first impression for visitors.
Key Responsibilities
- Welcome and assist walk-in clients and visitors in a professional manner.
- Answer incoming phone calls, WhatsApp inquiries, emails, and direct them to the appropriate department.
- Schedule appointments and maintain the daily counseling calendar.
- Register recent client inquiries and maintain accurate records in the CRM or office system.
- Coordinate with visa counselors and operations staff to ensure smooth client flow.
- Maintain the reception area, meeting rooms,
and visitor records.
- Handle courier services, incoming and outgoing mail, and document dispatch.
- Assist clients with basic information regarding company services and appointment procedures.
- Maintain office supplies and coordinate with vendors for administrative requirements.
- Support the administration team with routine office tasks and documentation.
- Ensure confidentiality of client information and company records.
- Provide exceptional customer service and maintain a positive office environment.