Sewa Hospital & Research Centre is looking for a courteous, well-presented, and customer-focused Receptionist to manage the hospital's front desk operations. The ideal candidate will be responsible for welcoming patients and visitors, handling registrations, scheduling appointments, managing inquiries, and ensuring a smooth patient experience while maintaining professionalism and confidentiality.
Key Responsibilities
- Welcome and assist patients, attendants, and visitors in a professional manner.
- Register new patients and verify patient information accurately.
- Schedule, reschedule, and manage OPD appointments.
- Handle incoming phone calls and respond to inquiries politely.
- Maintain patient records and ensure accurate data entry into the Hospital Management System (HMS).
- Coordinate with doctors, nursing staff, billing, and other departments for seamless patient flow.
- Collect and maintain required documents during patient registration.
- Handle patient feedback and escalate concerns to the appropriate authority.
- Perform any additional administrative duties assigned by the management.
Required Qualifications
- Graduate in any discipline (preferred).
- Diploma or certification in Front Office, Hospital Administration, or Customer Service is an added advantage.
Experience
- Fresher or candidates with 0–2 years of experience are welcome to apply.
- Prior experience in a hospital, clinic, or healthcare setting will be preferred.
Required Skills
- Excellent communication and interpersonal skills.