- Demonstrated strong work ethic and reliability.
- Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email.
- Experience with IEX, CMS, and Avaya systems preferred.
- Ability to create detailed reports in Excel and forecast results effectively.
- Meticulous attention to detail and a high level of accuracy in work.
- Capable of multitasking, maintaining focus, and completing tasks within specified timeframes.
- Previous experience in a call center workplace is essential.
- Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata.
📌 Real Time Analyst (RTA) (Kolkata)
🏢 Fusion CX
📍 Kolkata
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