Description

Reports into

Senior General Manager-Process Excellence

Job Responsibilities

(Must have)

- Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement.
- Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution.
- Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement.
- Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution
- Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals.
- Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement.
- Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships.




- Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques.

Job Responsibilities

(Desired)

- Mentor and develop team members, providing guidance and support for their professional growth.
- Contribute to the development of process excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech).

Criteria

(Must have)

- Six Sigma Black Belt certification, Any Graduate or Post Graduate degree
- Extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry, preferably in the BFS segment
- Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches
- Solid client-facing and client management skills, with the ability to build and maintain effective relationships.

Criteria

(Desired)

- Proven experience in leading and mentoring cross-functional teams in complex transformation initiatives.
- Experience in managing automation projects and transformation portfolios

📌 Quality Process Excellence Manager (India)
🏢 Hexaware
📍 India