31 Jul
|
TITANIUM CONSULTING
|
Thane
31 Jul
TITANIUM CONSULTING
Thane
Responsibilities:
- Lead and manage the Quality team for International Voice processes.
- Monitor and evaluate agent performance to ensure adherence to quality standards.
- Conduct audits, provide feedback, and implement quality improvement initiatives.
- Develop and maintain quality frameworks, guidelines, and reporting metrics.
- Collaborate with operations and training teams to address gaps and enhance process efficiency.
- Prepare regular quality reports and present insights to senior management.
- Drive process excellence and maintain compliance with client-specific requirements.
Experience: Proven experience as Deputy Manager or Assistant Manager in Quality for International Voice processes
Qualification: Graduate (Any discipline)
📌 Quality Manager - International BPO (Thane)
🏢 TITANIUM CONSULTING
📍 Thane