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: Manager Quality (Carpentry & Finishing Works)

Location: Lonavala / Factory Site

Department: Quality Assurance & Quality Control (QA/QC)

Reporting To: Factory Head / VP - Operations

Job Purpose The Manager - Quality (Carpentry & Finishing Works) is responsible for establishing, maintaining, and enforcing strict quality standards across all high-end woodworking, joinery, and furniture finishing operations. This role acts as the final gatekeeper to ensure that 100% of finished carpentry products meet design specifications, structural integrity standards, and aesthetic benchmarks before being packaged and despatched.

Key Responsibilities

- Pre-Despatch Inspection (PDI) & Final Sign-Off

. Conduct detailed, multi-point visual, tactile, and dimensional inspections of all finished joinery and furniture prior to packing.

. Verify final finishes including lacquer, PU, polish, paint sheen, veneer matching, edge-banding, and surface smoothness against approved samples.

. Check hardware installation, alignment, soft-close mechanisms, weight capacity, and smooth functionality of drawers, doors, and concealed fittings.

. Issue final QA clearance certificates for outgoing consignments strictly hold back non-conforming items.

- Quality Process & Standard Enforcement

. Implement and refine Standard Operating Procedures (SOPs) and Quality Assurance Checklists for cut-to-size, assembly, sanding, polishing, and packing stages.

. Ensure raw materials (hardwood, plywood, MDF, veneers, laminates, adhesives, lacquers, hardware) strictly comply with technical specifications before processing.

Job Expectations:

. Monitor moisture content in wood/timber using calibrated meters to prevent future warping, swelling, or cracking.

- Defect Prevention & Continuous Improvement

. Identify root causes of recurring finishing defects (e.g., orange peel, sagging, shade variation, blistering, joint gaps) and implement Corrective & Preventive Actions (CAPA).

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Track and minimize rework/scrap rates in both assembly and polishing departments.

. Conduct regular audit checks on the shop floor to catch errors early in the production cycle rather than relying solely on end-line inspection.

- Cross-Functional Collaboration & Training

. Partner closely with Production, Design/Engineering, and Assembly teams to resolve design-to-build discrepancies.

. Train, mentor, and supervise shop floor QA technicians and inspectors on quality benchmarks and standard testing protocols.

. Coordinate with the Packaging & Logistics team to ensure that packaging materials (foam, bubble wrap, edge protectors, wooden crates) adequately protect high-gloss and delicate finishes during transit.

Key Performance Indicators (KPIs)

. Pre-Despatch Rejection / Defect Rate: Target reduction in post-production rework.

. Transit Damage & On-Site Quality Complaints: Zero defect delivery target for site installation teams.

. CAPA Turnaround Time: Prompt resolution and closure of non-conformance reports (NCRs).

. Compliance: 100% adherence to golden sample approvals before packaging clearance.

Candidate Profile & Requirements

. Education: Diploma or Degree in Wood Technology, Production Engineering, Mechanical Engineering, Interior Design, or a related field.

. Experience: 8-12+ years of experience in quality control/assurance within high-end luxury furniture manufacturing, bespoke joinery, or interior fit-out factories.

. Technical Skills:

o In-depth expertise in woodworking techniques, wood species, veneers, laminates, and hardware systems (e.g., Blum, Hafele, Hettich).

o Extensive knowledge of finishing processes (PU, polyester, NC, stains, paints, high-gloss, matte) and testing parameters (adhesion, scratch resistance, gloss level).

o Ability to read and interpret 2D/3D shop drawings, CAD layouts, and bill of materials (BOM).

. Soft Skills: High attention to detail, robust leadership, firm decision-making, and proactive communication.

Minimum Qualification:

Relevant Field

Minimum Job Experience:

8-12 Years

Reporting to:

HOD

Travel:

As an when required

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