Job Requirements

Essential skills and qualities of an ideal healthcare Quality Analyst in Mumbai:

- Bachelor s degree or equivalent, preferably in a healthcare-related field.
- Proficiency in English and at least two or three additional languages from the following: Tamil, Telugu, Malayalam, and Kannada.
- Exceptional communication skills with a proven ability to mentor and coach others effectively.
- Solid presentation skills and a natural inclination toward working with people.
- Minimum of two years of experience in Quality Assurance.
- Proficient in MS Office with a solid understanding of basic Excel formulas.
- Skilled in conducting call audits and providing feedback within a 24-hour timeframe.
- Strong analytical abilities for daily analysis of audit findings and reporting to internal stakeholders.
- Experience in conducting compliance audits to ensure process adherence and health.
- Dedication to weekly learning sessions to continuously enhance personal knowledge and skills.
- Capable of performing daily dip checks to drive and maintain performance standards.

📌 Quality Analyst - Healthcare (Mumbai)
🏢 Fusion CX
📍 Mumbai