Here are the qualifications and qualities you need to thrive in the quality analyst role in Durgapur for global processes:
- Demonstrating sound work ethic.
- Must have advanced-level Microsoft Excel skills, including knowledge of advanced formulas. Also, candidates for the QA position must be proficient in MS Word and using email communication.
- Experience working with IEX, CMS, and Avaya.
- Ability to create reports in Excel and forecast results.Attention to detail and high level of accuracy.
- Ability to multi-task, focus for extended periods of time, and finish reports on time.
- Previous call center experience is required for the quality analyst role in global processes.
- Previous Work Force Management experience will be considered as an asset.