- The role involves managing the end-to-end quality of both Freelancers (FLs) and In-house Editors (IHEs) by ensuring the delivery of high-quality editorial services.
- The incumbent will be responsible for editing, proofreading, and reviewing academic documents with speed, accuracy, and precision while conducting regular quality audits to monitor and enhance editor performance.
- The role also includes analyzing client complaints, identifying root causes, implementing corrective actions, and monitoring quality trends to support informed decision-making.
- Additionally, the candidate will explain grammatical concepts, ensure adherence to editorial processes, create and maintain learning resources, resolve editorial and process-related queries from FLs and IHEs, and conduct training sessions on English language standards and in-house editorial workflows.
- The position also requires close collaboration with cross-functional teams, including Project Management, Client Servicing, and Freelancer Recruitment, to address client concerns, manage projects, hire high-quality freelancers, and support editorial consultations.
- The candidate will play a key role in driving continuous learning and development initiatives for editors, contributing to special client projects, participating in process improvement and developmental activities, and preparing data-driven analyses and reports as required to support operational excellence.
- Location - Remote, If Mumbai Cadidate Then Hybrid Goregaon West Mumbai.