Job Title: QA Lead – AI Voice Bot Q

Experience: 10+ Years

Location: Hyderabad, India

Employment Type: Full-time

Role Summary

We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with strong expertise in functional validation, automation, and AI-driven testing methodologies.The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.

Key Responsibilities

Test Planning & Quality Assurance

- Analyze Business Documents (BDs), functional requirements, and business workflows to create detailed test cases, test scenarios, and test plans.
- Define and execute end-to-end QA strategies for AI voice bot platforms.
- Ensure complete testing coverage for: o Functional testing o Regression testing o Integration testing o User acceptance testing o Conversational AI testing o Business workflow validation • Validate voice bot intents, responses, escalation flows, APIs, and backend integrations.

Collaboration & Stakeholder Management

- Work closely with: o Operations teams to understand business processes and customer interaction scenarios. o Product teams to validate requirements and acceptance criteria. o Development teams to track and resolve defects.
- Participate in requirement gathering sessions, sprint planning, release reviews, and production support discussions.

Team Leadership

- Lead and mentor a team of 2 QA Engineers.
- Assign testing activities, review test deliverables, and ensure adherence to QA standards.
- Drive continuous improvement in testing processes, automation, and reporting practices.

AI Automation & Voice Bot Testing:





- Design and develop AI-driven testing bots for automated validation of voice bot functionality.
- Build automated frameworks to test: o Conversational flows o Intent recognition o Response accuracy o Business logic validation o Error handling and escalation scenarios • Improve automation coverage and reduce manual testing effort through innovative QA solutions.

Production Support & Quality Monitoring:

- Support production deployments and post-release validations.
- Analyze production issues and coordinate with support and development teams for resolution.
- Monitor quality metrics, defect trends, and release readiness.

Required Qualifications

- 10+ years of experience in Software Development, Application Support, and Testing.
- Strong expertise in QA methodologies, test strategy creation, and defect management.
- Experience creating test cases from Business Documents (BDs) and functional requirements.
- Experience testing AI Voice Bots, Chatbots, IVR systems, or Conversational AI platforms.
- Strong experience with automation testing frameworks and AI-based testing approaches.
- Hands-on experience with API testing, integration testing, and regression testing.
- Experience leading QA teams and managing testing deliverables.
- Solid analytical, communication, and stakeholder management skills.
- Experience working in Agile/Scrum environments.

Preferred Skills

- Experience with Conversational AI platforms such as Dialogflow, Amazon Lex, Microsoft Bot Framework, or similar.
- Knowledge of NLP, speech-to-text, and voice recognition testing.
- Experience with automation tools such as Selenium, Cypress, Playwright, or custom AI automation frameworks.
- Exposure to cloud platforms and CI/CD pipelines.

Team Structure

- Reporting To: QA Manager / Engineering Manager • Team Size: 2 QA Engineers

Success Metrics

- High-quality production releases with minimal defects.
- Increased automation coverage for voice bot testing.
- Faster test execution cycles through AI-based automation.
- Strong collaboration with Product and Operations teams.
- Improved voice bot accuracy and customer experience.

📌 QA Lead – AI Voice Bot Quality Assurance (Hyderabad)
🏢 NationsBenefits
📍 Hyderabad