Job Overview: Credentialing Manager is responsible for managing a team of offshore staff that hold responsibility for processing payor enrollment and credentialing and providing support on all enrollment related tasks.

The Credentialing

Manager will work with the credentialing Leads and specialists to ensure processes exist to verify provider credentialing's and enforce payor and regulatory compliance and quality assurance. This role maintains all the records and documentation of the application and verification process within the required software application. The department has strong file organization and record retention policies.

Job Responsibilities

Provides leadership and management support including, but not limited to, the following

:Provide supervision and direction to Credentialing staff and credentialing team leads and SME's to meet departmental objectives

.Sets and monitors production standards, key metrics and scorecards that are updated weekl yDevelop, monitor, and continuously improve credentialing processes and reporting to ensure data integrity and consistency with strategic corporate goals and objectives, while continuously evaluating current processes looking for more effective solutions

.Ensures 100% adoption of credentialing tools and software by staff

.Establish and maintains strict provider record retention processes to ensure team access to documentation required to perform all duties

.Works with an offshore Audit and Training team to identify areas of focus for audit and enhance new hire and active staff training

.Build relationships with key customers and work with internal credentialing team and customer to set project priorities

.Build and establish relationships with state enrollment boards, credentialing agencies, and managed care organizations

.Maintains knowledge of current health plans and agency requirements for licensing and credentialing providers

.Establish priorities daily, if needed, for staff to ensure that provider target start dates are met for new hires,



growth and recredentialing review and track requests to add new and remove terminated providers from the group when necessary

.Participate in cross-functional project teams and attend Credentialing and other related meetings as necessary

.Problem is solved by conducting written and oral follow-up with group point of contacts, non-responsive providers, verification organizations and/or appropriate departments, as needed, to assist with obtaining credentialing packets and other documentation

.Maintains strict level of confidentiality on all matters pertaining to the provider

.Performance management and counseling of employees when needed, make recommendations, and participate in corrective action, as needed

.In collaboration with the Director of MSO Delivery, we determine department staffing and hiring needs based on current and prospective project demand

.Departmental responsibility for establishing staff time and record keeping procedures and serves to confirm month end customer invoice accuracy and contract compliance

.Services, as needed, with members of the sales team or customer relationship management team to be a subject matter expert and to participate in upselling opportunities where possition.

Experience &

Skills Necessary for Position Minimum 3 years of credentialing management experi enceStrong knowledge of the healthcare payor environment, escalations, policies and guideli nes.Knowledge of credentialing and enrollment systems and proce ssesKnowledge of current CMS regulat ionsDemonstrated knowledge of provider licensing regulati ons.Demonstrate an understanding of healthcare management, including staffing and lea dingStrong, professional communications skills both written, verbal and presentation to effectively communicate with all customer leadership and provid ers.Commitment to excellence and high stan dardAbility to prioritize and multi-

taskKnowledge and proficiency with Microsoft Excel (pivot tables, macros), Word, Power Point and Outlook is required If Interested feel free to reach us on Contact Person: P SAIKRISHNA

Contact Number & Mail: (phone hidden)

Mail ID [email protected]

📌 Provider Credentialing Manager (Chennai)
🏢 Saisystems Health
📍 Chennai