YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Project Management Professionals in the following areas : Project Manager – Enterprise Programs (Agile & Waterfall)

Exp : 7-10 Years Job Summary

We are seeking an experienced and results-driven Project Manager to lead project delivery while overseeing support operations, resource staffing, and service management activities. The ideal candidate will have strong expertise in project management methodologies, IT service management (ITIL), support operations, demand management, and resource planning. This role requires managing project requirements, coordinating cross-functional teams, ensuring service excellence, and aligning staffing strategies with business needs.

Key Responsibilities

Project Management Lead end-to-end project execution from initiation through closure.

Define project scope, objectives, timelines, deliverables, and success criteria.

Develop and maintain project plans, risk registers, status reports, and governance artifacts.

Monitor project progress and proactively address risks, issues, and dependencies.

Ensure projects are delivered on time, within scope, budget, and quality expectations.

Facilitate project governance meetings, steering committee reviews, and stakeholder communications. Support & Service Management Manage application and infrastructure support engagements.

Oversee incident, problem, change, and service request management processes.

Ensure compliance with ITIL best practices and service management standards.

Monitor service-level agreements (SLAs), key performance indicators (KPIs), and operational metrics.

Drive continuous service improvement initiatives to enhance service quality and customer satisfaction.





Coordinate major incident management and resolution activities. Staffing & Resource Management Manage resource demand, capacity planning, and workforce allocation.

Work closely with business leaders and delivery teams to understand staffing requirements.

Coordinate hiring requests, resource onboarding, and skill matching activities.

Optimize resource utilization across projects and support engagements.

Track resource availability, bench management, and forecast future staffing needs.

Partner with recruitment teams to fulfill project and operational staffing demands.

Requirements & Stakeholder Management Collaborate with business stakeholders to gather, analyze, and prioritize requirements.

Translate business requirements into actionable project plans and resource needs.

Manage stakeholder expectations and ensure effective communication across all levels.

Act as the primary liaison between business, delivery, support, and leadership teams. Financial & Operational Management Support budgeting, forecasting, and project financial tracking.

Monitor project and operational costs and recommend optimization opportunities.

Prepare management reports, dashboards, and executive-level presentations.

Ensure compliance with organizational processes, governance, and quality standards.

Required Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

8+ years of experience in Project Management, Service Delivery, or IT Operations.

Proven experience managing both project delivery and support/service management engagements.

Robust understanding of ITIL processes, service management frameworks, and operational support models.

Experience with resource planning, staffing management, and demand forecasting.

Excellent stakeholder management and communication skills.





Strong analytical, problem-solving, and decision-making abilities.

Preferred

Certifications PMP (Project Management Professional)

PRINCE2 Practitioner

ITIL Foundation or ITIL Managing Professional

Scrum Master / Agile Certification

SAFe Certification (preferred) Key Skills

Project Management Project Planning & Execution

Agile & Waterfall Methodologies

Risk & Issue Management

Budget & Financial Tracking

Program Governance Service Management ITIL Framework

Incident, Problem & Change Management

SLA/KPI Management

Continuous Service Improvement

Service Delivery Management Staffing & Resource Management Workforce Planning

Demand Management

Capacity Planning

Resource Allocation

Vendor Coordination Leadership & Communication Stakeholder Management

Team Leadership

Executive Reporting

Negotiation & Conflict Resolution

Cross-functional Collaboration Success Metrics Successful delivery of projects within agreed timelines and budgets.

Achievement of SLA and operational performance targets.

Effective fulfillment of staffing and resource requirements.

Improved customer satisfaction and service quality metrics.

Resource utilization and capacity optimization.

Reduction in project and operational risks through proactive management. This role is ideal for a Project Manager who can effectively balance project delivery, IT service management, support operations, and staffing/resource management while driving business outcomes and operational excellence. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team workplace.

We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Adaptable work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

📌 Project Manager - Project Delivery & Support Services Job (Pune)
🏢 Yash Technologies
📍 Pune