Role Summary:

Program Manager Lead the end-to-end design, implementation, and optimization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR) across CK Birla Hospital and Birla Fertility & IVF (BFI) clinics.

Key Job Responsibilities:

1. Enterprise Program Leadership & Governance

- Lead large-scale HIS/EMR implementation across hospitals and IVF clinics through a phased rollout strategy (pilot scale stabilization)
- Establish robust governance frameworks: Program charters, milestones, and delivery roadmaps. Weekly cadence reviews and executive dashboards. Risk registers, escalation matrices, and mitigation plans
- Align cross-entity stakeholders (Hospitals + IVF clinics + Corporate) for standardized execution

2. Clinical & Operational Workflow Integration

- Translate workflows across hospital and IVF settings into system design: Hospitals: OPD, IPD, ICU, OT, pharmacy, diagnostics, discharge, billing. IVF Clinics: consultation, stimulation cycles, embryology lab, cryopreservation, cycle tracking
- Standardize processes while enabling controlled flexibility across units.
- Ensure alignment with NABH standards, patient safety protocols, and service excellence frameworks (AIDET, PSAT)

3. Data Architecture & Structures (Enterprise Layer) Drive a unified and scalable data architecture framework across hospitals and clinics:

A. Core Data Structures

- Patient Master Data: Unique Patient ID (cross-entity), demographics, longitudinal health records
- Encounter & Episode Models : OPD/IPD/Day-care/Procedure/IVF cycles (multi-episode linkage)
- Clinical Data Structures: Diagnoses, treatment plans, medication records, clinical notes. IVF-specific: stimulation protocols, embryo grading, lab observations
- Operational Data: Bed management, OT scheduling, resource utilization
- Financial Data: Billing, packages, insurance, revenue streams, cost centers

B. Data Engineering & Integration

- Design and govern: Data schemas, data dictionaries, and metadata frameworks .Master Data Management (MDM).




- Enable seamless interoperability via: APIs & middleware integrations (Lab systems, PACS, CRM, Finance, Pharmacy, external partners)
- Ensure structured data pipelines into: Data Lake / Data Warehouse environments. Analytics tools (Power BI dashboards, operational dashboards)

C. Data Governance & Compliance

- Ensure data integrity, security, and privacy compliance (NABH, NDHM/ABDM alignment where applicable)
- Implement audit trails, access controls, and data validation mechanisms
- Drive data standardization across units for enterprise-level reporting

4. Technology Implementation & Release Management

- Drive end-to-end implementation: System configuration, customization, and deployment aligned to BRDs
- Lead User Acceptance Testing (UAT) ensuring clinical usability and workflow alignment
- Govern release management lifecycle: Version control, phased releases, rollback strategies
- Ensure readiness of integrations: Lab systems, radiology (PACS), pharmacy, billing, CRM, digital platforms

5. Vendor & Partner Management

- Manage HIS/EMR vendors, system integrators and digital partners
- Define and monitor SLAs, KPIs, and delivery timelines
- Ensure alignment of vendor solutions with enterprise architecture and business goals

6. Change Management & Adoption

- Lead enterprise-wide adoption across: Clinicians, nurses, operations, and support teams
- Drive: Training programs and user onboarding. Change management frameworks for transition from legacy systems
- Monitor adoption through usage metrics, compliance tracking, and feedback loops (Amber / surveys)

7. Analytics & Business Enablement

- Enable real-time dashboards and insights: Clinical outcomes, patient journey metrics .
- Work on Operational KPIs (TATs, occupancy, OT utilization) and Financial metrics (revenue capture, cost efficiency)
- Partner with leadership to build a data-driven decision-making.

8. Leadership Communication & Reporting

- Develop executive-ready reports and presentations: Program progress, risks, ROI impact
- Present to CEO / leadership forums with structured insights and recommendations

📌 Program Manager (Gurugram)
🏢 The Calcutta Medical Research Institute (CMRI)
📍 Gurugram