Mandatory Skills

- Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.

- To coordinate and support infrastructure maintenance activities
- To manage implementations of recent application releases; adhering to the best practices of the release management process.

- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

- To enhance existing support process to maintain/improve service level & quality.

- Infra 25 x 7 patch service

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology,



or a related field.

- 1-3 years of experience in IT production support, preferably in banking or financial services.

- Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.

- Familiarity with ticketing tools and monitoring tools.

- Good problem-solving skills and ability to work under pressure in a fast-paced environment.

- Strong communication skills with the ability to liaise effectively across teams.

- Knowledge incident management processes is a plus.

Kindly take note of the following details for shift work

1. 9 hours/ 12 hours shift

📌 Production Support (Hyderabad)
🏢 Technopals Pte.
📍 Hyderabad