Job DescriptionJob Title: Product Support Intern / Product Support Executive

NAbout the Role

nWe're looking for a customer-first Product Support professional to help creators have a seamless experience on our platform. You'll be the bridge between our users and internal teams, ensuring issues are resolved quickly while identifying opportunities to improve creator engagement and satisfaction.

NKey Responsibilities

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- Respond to creator queries via messages and calls, received through the support dashboard, ensuring resolution within defined SLAs.
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- Resolve creator concerns and provide timely, accurate solutions to ensure a great user experience.
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- Monitor and respond to all reviews on the Play Store and App Store, addressing concerns and improving user satisfaction.
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- Review and verify creator profiles to ensure compliance with platform guidelines and quality standards.
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- Develop and execute communication plans for newly signed-up creators to improve activation, engagement and retention.
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- Collaborate with Product, Tech, Finance and Brand Partnerships teams to resolve user issues and provide feedback for product improvements.
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- Track recurring user issues, identify trends, and recommend process improvements.
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- Maintain accurate records of support interactions and follow up until issues are resolved.
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nRequirements

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- Bachelor's degree (or currently pursuing one for Internship).
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- Excellent verbal and written communication skills in English and Hindi. Additional regional languages are a plus.
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- Solid problem-solving and interpersonal skills.
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- Take end-to-end ownership to ensure tasks are completed efficiently and on time.
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- Customer-centric mindset with empathy and patience.
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- Comfortable making outbound calls and handling user interactions.
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- Ability to multitask and work in a fast-paced startup environment.
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- Basic knowledge of Google Sheets/Excel and productivity tools.
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nPreferred Skills

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- Prior experience in customer support, operations, or community management is a plus.
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- Familiarity with mobileapps, creator economy, or social media platforms is an advantage.
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- Strong attention to detail and ability to identify process improvement opportunities.
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nWhat You'll Learn

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- End-to-end product support and customer success.
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- Cross-functional collaboration with Product, Tech, and Partnership teams.
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- User engagement and retention strategies.
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- Data-driven problem solving and operational excellence.
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- Exposure to startup operations and product development.
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📌 Product Support Intern (Alibag)
🏢 LehLah
📍 Alibag