Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you! You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.

This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.

What you'll be doing

First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs

Track issue progress and provide regular updates to clients until incidents are resolved

Interface with Development, QA, and Consulting Services as needed to resolve customer issues

Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes

Be part of weekend rotation for 24/7 customer emergencies

About the team:



Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility.

Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.

Who you are

A curious, self-learner mindset—someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught

Excellent verbal & written communication skills

Excellent problem-solving & analytical skills

Detail-oriented

Ability to multitask & work independently as well as collaboratively in a global team environment

Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

Eligibility Criteria

Robust communication skills (verbal & written)

No arrears or backlogs

Prior AI project exposure preferred

📌 Product Support Intern (Chennai)
🏢 fourkites
📍 Chennai