Role – Product Support Executive

Department – Engineering and Development About Us

Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country

.We specialize in building long-term relationships and instilling confidence in our partners. As a partner-focused organization, we are committed to delivering best-in-class insurance solutions and services tailored to meet the diverse needs of our clients Recognized as

Great Place to Work – 2024, 2025 and 2026 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand; thanks to each Prudent family member for being the driving force behind our success.

One of ?????’? ??? ??? ???? ?????????? ??? ????? ????! This honour reflects our unwavering commitment to fostering a culture where every woman can thrive and shine, and every voice is heard. Together, we’re building a future of ??????, ????????, and ??????? for all team members

?????’? ??? ?? ???? ??????????™ ?????????? This recognition underscores our commitment to fostering a people-first culture, driven by excellence, trust, and collective growth.

Job title – Product Specialist / Product Support Executive

Reporting To – Vice President – Engineering and Development

Branch - Gurgaon Job Summary/About the Role - As a Product Specialist / Product Support Executive, you will be responsible for providing day-to-day product support to customers and internal stakeholders, ensuring smooth adoption and effective use of Prudent’s digital platforms. This is an entry-level role suited for professionals with 2–4 years of experience in customer support, product support,



customer success, implementation support, or similar customer-facing roles. You will work closely with customers, Product Managers, Engineers, and Business Teams to resolve issues, conduct product training sessions, gather customer feedback, and help improve the overall user experience.

This role offers an excellent opportunity to build expertise in Customer Success, Product Management, and Insurtech while working in a fast-paced and technology-driven environment.

Required Qualifications - Bachelor's degree in Business, Technology, Management, Engineering, or a related field.

Required Experience and Skills - Strong communication and interpersonal skills

Ability to understand customer problems and provide effective solutions

Good analytical and problem-solving abilities

Robust organizational skills and attention to detail

Ability to manage multiple tasks in a fast-paced environment

Basic understanding of software products, web applications, or digital platforms

Experience using ticketing or support management tools

2–4 years of experience in Customer Support, Product Support, Customer Success, Technical Support, or related roles.

Key Responsibilities - Customer Support & Issue Resolution

Serve as the primary point of contact for customer product-related queries and support requests.

Investigate, troubleshoot, and resolve customer issues in a timely manner.





Coordinate with Product and Engineering teams for issue escalation and resolution.

Ensure customer tickets are tracked, updated, and closed within defined service levels.

Maintain high levels of customer satisfaction through proactive communication and follow-ups.

Product

Adoption & Customer Success

Assist customers in understanding and effectively using product features and functionalities.

Support onboarding activities for new customers and users.

Conduct product walkthroughs and basic training sessions.

Monitor customer adoption and identify opportunities to improve product utilization.

Gather customer feedback and share insights with Product teams.

Product

Training & Documentation

Support the creation and maintenance of user guides, FAQs, knowledge base articles, and training materials.

Assist in organizing customer training sessions, webinars, and product demonstrations.

Communicate new feature releases, enhancements, and product updates to customers.

Help ensure customers are informed about best practices and product capabilities.

Stakeholder

Coordination

Collaborate with Product Managers, Engineers, Operations, and Business Teams to address customer requirements.

Act as a bridge between customers and internal teams by communicating issues, feedback, and enhancement requests.

Participate in product testing and validation before new releases. Reporting & Process Improvement

Track and maintain support and customer success metrics.

Prepare regular reports on ticket volumes, issue resolution status, and customer feedback.

Identify recurring issues and recommend process improvements.

Contribute to initiatives aimed at improving customer experience and operational efficience

📌 Product Support Executive (Gurugram)
🏢 Prudent Insurance Brokers
📍 Gurugram