Product Onboarding, Training & Support Specialist Location: Remote

Working Hours: Overlap with both India & USA business hours 12th Wonder is looking for a customer-focused professional to help customers successfully adopt and use our solutions through onboarding, training, and ongoing support. Responsibilities:

Conduct customer onboarding and product training sessions.

Guide users on product adoption and best practices.

Provide Tier 1 & Tier 2 product support and troubleshooting.

Create and maintain training materials, user guides, and knowledge base articles.

Collaborate with Product, Engineering, and Customer Success teams.

Track customer feedback and identify opportunities for improvement.

Assist with testing and validation of current product features. Requirements:

2+ years of experience in Customer Success, Product Training,



Technical Support, Software Implementation, or a similar role.

Strong communication, presentation, and troubleshooting skills.

Ability to explain technical concepts in a simple, user-friendly manner.

Experience supporting SaaS, cloud-based, or enterprise software is preferred.

Bachelor's degree or equivalent experience.

Why Join

Us?

Work with global teams across India and the USA.

Fully remote opportunity.

Exposure to innovative SaaS products.

Collaborative and growth-oriented work environment. Interested?

Share your resume at [email protected] or apply through LinkedIn.

📌 Product onboarding, Support and training (Pune)
🏢 12th Wonder
📍 Pune