Job Summary

Process Manager (Hybrid)

Full time, Mumbai, India

This role is an expert role and is responsible for the business requirements, adjustment and improvement of solutions for Operations. Projects and tasks can be linked to industry driven changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits and more. The geographical scope can be on country or regional level.

This includes business requirements assessment, identification of best practice, definition and documentation of requirements, change management, implementation and testing. The Process Manager will work closely with operations, implementations, travel technology and counterparts across the BCD Organization. The Process Manager is either the driver of total assignments or contributor to BCD activities as process expert.

The Process Manager is also responsible for providing an productive learning and development service to BCD Travel employees and providing Client Trainings. This includes the design and delivery of training courses and materials.

As a Process Manager, you will

- Analyze business issues, document business requirements, and work to find the best solution and best practice
- Prepare risk assessments,



establishing contingency plans for risk areas
- Provide recommendations that considers the nature of our organization and culture as well as the relationship we have with others in the industry
- Monitor and track the status of every initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
- Serve as the liaison point between the account, the region, and the BCD project team
- Provide support to the Operations team where appropriate

About you
- Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
- Strong GDS Amadeus skills
- Project management and/or implementation experience
- Demonstrated competency in MS Office tools, Word, PowerPoint, Excel, Access
- Excellent presentation and interpersonal skills, with the ability to lead a team of non-direct reports
- Excellent oral and written commercial English communication skills

Experience Level

Mid Level

Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Process Manager (Mumbai)
🏢 BCD Travel
📍 Mumbai