Looking for an opportunity to work on global process improvement initiatives which result in providing world class customer solutions to clientsYou ll work directly on client facing activities, as well as offer recommendations for internal standardization and process improvement needs across our global company footprint. You ll lead and manage globally spanned and/or client facing process improvement initiatives with cross-functional teams.

Youll report to an Executive Director, Project Management. You ll contribute to the success of the business as you are the primary point of contact overseeing various client projects.

During a Typical Day, You ll

- Develop and maintain reports that enable the management of continuous performance improvement and operational excellence
- Monitor and maintain improvements via robust Control Planning and Compliance Measures
- Communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client-facing presentations with supporting tools and documentation
- Recommend process standards to ensure consistent methodology and Providing Lean Six Sigma educational support to the organization




- Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt)
- Support departmental improvements such as tools, templates, processes

What You Bring to the Role

- College degree or equivalent experience
- Certification as Lean and/or Six Sigma Black Belt
- Experience in process improvement methodology
- Experience managing cross-functional teams and leading global improvement initiatives
- Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project)
- Proficient in Minitab or other statistical software

What You Can Expect

- Supportive of your career and career development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you- expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
- Visit https: / / mybenefits.ttec.com / manual for more information.

📌 Process Improvement Consultant (Mumbai)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Mumbai