Job DescriptionJob Role: Process Expert - UK/Lloyds Insurance - Claims function

NMust have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.

NJob Description:

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- Understand the UK/Lloyds Insurance/ Claims function end to end.
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- FNOL & SNOL
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- Settlement
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- Document Management
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- Should have a basic understanding of the insurance policy and Claim life cycle.
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- Must have knowledge of end-to-end Lloyd's broking process
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- Must have good knowledge of insurance terms premium, deductibles, claim etc
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- Valuable written and verbalcommunication, and a team player
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- Strong analytical skills
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- Analyses and synthesizes information/makes decisions based on policies.
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- Responsible and dedicated to meet the clients' expectations.
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- Prioritizes tasks in order of importance.
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- Register and set up newclaims in core systems (e.G., ECF, CLASS, internal claims platforms) (Preferred)
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- Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)
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- Support claim lifecycleactivities including updates, diary management, and status tracking
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- Handle NIGO (Not in Good Order) cases by identifying data gaps and coordinating with brokers/underwriters
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- Processing Experience on Eclipse (Preferred)
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- Experience in working with Lloyds brokering organization (Preferred)
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nKey Responsibilities:

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- Review requests of FNOL thoroughly of different LOB's receives from client
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- Liaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-ups
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- Work closely with XIS/XCS processes for claims agreement and settlement support
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- Assist in processing and reconciliation of bordereaux and claim movements
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- Verify coverage and other details from policy document if the received claims is a legitimate one
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- Highlighting data concerns like missing/incomplete data to the claim examiners
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- Record claim information in system and generate unique claim no. for future related communication
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- Process the claim payments
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- Knowledge of detailed end to end claim lifecycle
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- Create loss run report as requested by UW, insured & brokers etc.
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- Closing claims as requested by claim examiners
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- Work on client ad-hoc request
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- Support on MIS/data reporting activities
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nQualifications:

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- Graduates/Postgraduates
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- 2-3 years in UK/Lloyds Insurance/ Claims function end to end
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- Any P&C; Insurance certificate from reputed institute is an added advantage
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- Exposure to P&C; lines of business (Property, Liability, Marine, etc.)
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- Experience in MGAs / Delegated Authority business
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- Proficiency in Microsoft Office (Word, Excel, and Outlook)
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nKey Competencies:

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- Process orientation and adherence to SLAs
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- Stakeholder management (brokers, underwriters, TPAs)
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- Problem-solving and critical thinking
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- Ability to work in high-volume, deadline-driven environments
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📌 Process Expert (Faridabad)
🏢 XCEEDANCE
📍 Faridabad