JOB SUMMARY This role offers a unique opportunity to work closely with senior leadership on high-impact strategic initiatives across proprietorship functions. The incumbent will partner with Channel Head/Chief Business Officer, to leverage technology, enable data driven decision making, identify gaps and drive performance to enhance productivity and profitability. This is a high-visibility, high-impact role designed for individuals with strong problem-solving ability, business acumen, and a bias for execution.

KEY RESPONSIBILITIES The incumbent will be expected to challenge conventional ways of working and introduce modern, technology-driven approaches to enhance effectiveness and scalability.

Work closely with a senior leader by participating in key meetings, reviews, and business discussions to build a deep understanding of ways of working, process journeys, sales strategies, decision-making, and current technology usage.

Assess and analyze process structures, workflows, and performance metrics through a data-first lens, identifying inefficiencies, gaps and manual dependencies, and opportunities for technology-led improvements

Combine technology-led analysis with on-ground realities to define clear problem statements and uncover high-impact opportunities for automation, digitization and growth.

Design high-impact, technology-enabled solutions by prioritizing scalable interventions, focusing on maximum impact with minimal disruption

Collaborate with business, technology,



and product teams to translate ideas into practical solutions, ensuring alignment on feasibility, integrations, and user experience

Drive end-to-end execution of strategic initiatives, including implementation of technology solutions, process redesign, and change management across teams

Enable adoption of technology-driven ways of working by driving usage of digital tools and embedding technology into repetitive processes. Measures of Success

Spot gaps and identify high-impact opportunities to leverage technology across sales processes and workflows.

Ability to independently identify high-impact problem statements through data and business immersion

Reduction in manual effort and turnaround time through automation and workflow digitization Key Relationships Channel Head, Chief Business Officer, Product and Technology teams. Key competencies/skills required

Curiosity and strong learning agility

Strong observational and critical thinking ability

High ownership and bias for action

Ability to influence without authority Desired qualification and experience

B.Tech. + MBA from a Tier 1 / Tier 2 institutes

Robust analytical and structured problem-solving skills

Excellent communication and stakeholder management capabilities

High level of professionalism and executive presence

Technology-savvy with inclination towards digital and data-led solutions

Ability to thrive in a fast-paced, ambiguous environment

📌 Process Excellence Manager (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram