All you need is...

- Knowledge & experience with ITSM processes & methodologies.
- Minimum 5 years of experience in managing E2E operational excellence consulting programs and consulting to senior management in the high-tech/telecom industry –preferably at leading consulting firms.
- Prior experience in process engineering.
- Comprehensive knowledge of and experience with industry methods and standards (JIRA, Agile, SCRUM, SWISH, ServiceNow, DevOps, Protected, SRE, etc.).
- Ability to analyze data at a large scale, data analytics tools.

What will your job look like

1. Strategy and Planning: Develop and implement ITSM strategies, ensuring they align with organizational goals and contribute to business success.
2. Leadership: Lead and inspire the team, fostering a collaborative and high-performance culture. Provide guidance and support to team members.
3. Process Optimization: Continuously assess and enhance ITSM processes, leveraging industry best practices and frameworks such as ITIL, to improve efficiency and effectiveness.
4. Incident and Problem Management: Direct the resolution of incidents and address underlying problems to minimize service disruptions and enhance overall service quality.
5. Change Management:



Oversee the planning and execution of changes to IT services, ensuring a balance between innovation and stability.
6. Service Level Management: Define and maintain service level agreements (SLAs), OLA to meet business expectations, and regularly review performance against these metrics.
7. Communication: Effectively communicate with stakeholders, including executives, IT teams, and end-users, to convey ITSM strategies, achievements, and impacts on the business.
8. Continuous Improvement: Champion a culture of continuous improvement, encouraging the team to identify opportunities for innovation and efficiency gains.
9. This role requires a blend of technical expertise, leadership skills, and a customer-focused approach to ensure the delivery of reliable and value-driven IT services.

Why you will love this job:

- Your role involves a strategic blend of leadership, process optimization, and communication to ensure efficient and effective IT service management.
- Work with high management to drive business results improvements.
- We provide stellar benefits from health to dental to paid time off and parental leave!

📌 Process Excellence Specialist (Pune)
🏢 amdocs
📍 Pune