WHAT YOU MUST HAVE

Experience

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

- 58 years of IT operations or managed services experience, with at least 3 years in a Problem Management or operational analysis role.

- Proven track record of leading structured RCA investigations for complex infrastructure failures.

- Experience working across multi-tower infrastructure environments (compute, network, database, EUC, cloud).

- Demonstrated ability to collaborate with Incident, Change, and Release Management to drive CAPAs to closure.

Technical & Process Skills

- Strong working knowledge of ITIL-aligned Problem Management processes and RCA methodologies.

- Hands-on experience with enterprise ITSM platforms, particularly ServiceNow (problem records, KEDB, dashboards).

- Robust analytical skills: ability to interpret incident trend data, identify patterns, and produce governance-ready insights.

- Experience using data analytics or visualization tools (e.g., Power BI, ServiceNow Performance Analytics, Excel) for trend analysis.Role & responsibilities

Preferred candidate profile

📌 Problem Manager (Bengaluru)
🏢 PwC
📍 Bengaluru