Job Overview: The ServiceNow ITOM & CMDB Architect is a senior technical leadership role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB). This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Responsibilities Key Task and Responsibilities: Define and drive the architecture roadmap for ServiceNow ITOM and CMDB

Design scalable solutions across

Discovery, Service Mapping, Event Management

Hybrid/cloud infrastructure environments

Lead the design and evolution of CMDB data models and CI relationships

Drive adoption of the Common Service Data Model (CSDM)

Establish and enforce

Data governance policies

CI lifecycle management (onboarding, updates, retirement)

Data quality and reconciliation standards

Define CMDB ownership model and audit controls

Ensure CMDB acts as a single source of truth for enterprise IT assets and services

Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems

Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes

Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)





Act as a trusted advisor and SME for ServiceNow /ITOM architecture Qualifications Essential Qualification and Education: 10–12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles

Proven experience with

Enterprise-scale CMDB implementations

ITOM transformation (Discovery, Service Mapping)

Solid expertise in

ServiceNow ITOM (Discovery, Service Mapping, Event Management)

CMDB, CSDM, CI lifecycle & relationships

ITSM modules (Incident, Change, Problem)

Hands-on experience with:

APIs, Integration Hub, MID Server

Cloud platforms (Azure / AWS preferred)

Monitoring and infrastructure tools

Certifications (Preferred) ServiceNow CSA (Certified System Administrator)

CIS-ITOM / CIS-CMDB

ITIL Foundation About Us Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably. For more than 100 years, we've been making the impossible possible.

Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

📌 Principal Technology Specialist (Pune)
🏢 McDermott International
📍 Pune