Product Manager / Solution Designer – ServiceNow ITOMJob Title

Product Manager / Solution Designer – ServiceNow ITOM

Experience

10–16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced ServiceNow ITOM Product Manager / Solution Designer with strong expertise in Enterprise Architecture, CSDM (Common Service Data Model), and Business Analysis. The ideal candidate will lead enterprise-scale ITOM transformation initiatives, define solution architecture, and drive ServiceNow platform strategy aligned with business and operational goals.

The candidate should possess hands-on expertise in ServiceNow ITOM modules, CMDB governance, Discovery, Service Mapping, cloud integrations, and enterprise service modeling while collaborating with business stakeholders, architecture teams, and engineering organizations.

Key Responsibilities

- Lead architecture, design, and implementation of ServiceNow ITOM solutions.

- Define and manage ITOM product roadmap and platform strategy.

- Design scalable enterprise solutions for:

- Discovery

- Service Mapping

- Event Management

- CMDB

- Cloud Discovery

- Orchestration & Automation

- Drive adoption and governance of CSDM across enterprise services and applications.

- Align ServiceNow architecture with enterprise architecture standards and IT strategy.

- Conduct requirement gathering, business analysis, and stakeholder workshops.

- Translate business requirements into technical and functional solution designs.

- Define CMDB data models, governance processes,



and service mapping strategies.

- Collaborate with infrastructure, cloud, security, and operations teams for integrations and onboarding.

- Provide consulting and thought leadership on ITOM best practices and platform optimization.

- Ensure successful delivery through coordination with development and implementation teams.

- Support estimation, solution proposals, and architecture reviews.

Required Skills & QualificationsMandatory Skills

- 10–16 years of overall IT experience.

- Strong experience in ServiceNow ITOM implementation and solution design.

- Expertise in:

- CMDB

- Discovery

- Service Mapping

- Event Management

- CSDM

- Strong understanding of Enterprise Architecture principles.

- Experience in Business Analysis, requirement gathering, and stakeholder management.

- Knowledge of ITIL processes and IT Operations Management.

- Experience with cloud platforms such as AWS, Azure, or GCP.

- Strong communication, presentation, and documentation skills.

Preferred Qualifications

- ServiceNow CIS-ITOM Certification

- ServiceNow CSA Certification

- TOGAF Certification

- ITIL Certification

- Experience in Agile/Scrum delivery models

- Exposure to AIOps and Observability solutions

Soft Skills

- Strong leadership and ownership mindset

- Excellent analytical and problem-solving skills

- Ability to work with senior business and technology stakeholders

- Robust collaboration and communication skills

- Strategic and solution-oriented thinking

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