Role & responsibilities

- Customer Onboarding: Welcome customers after booking, explain the post-sales process, share booking details, payment schedules, and maintain customer records.

- Documentation & Agreements: Collect and verify KYC/documents, coordinate agreements, allotment letters, demand letters, and liaise with legal, accounts, sales, banking, and registration teams.

- Payment Coordination: Notify customers of payment milestones, follow up on collections, coordinate with accounts for receipts and reconciliations, and track outstanding payments.

- Customer Communication: Serve as the primary post-sales contact, provide project updates, resolve queries, and maintain communication records.

- Loan Coordination: Assist with home loan documentation, coordinate with banks and internal teams, and monitor loan sanctions and disbursements.

- Possession & Handover: Manage possession documentation, final payments, registrations, inspections,



handover formalities, and customer feedback.

- Complaint Resolution: Track and resolve customer complaints by coordinating with relevant departments and escalating issues when required.

- Reporting & CRM Management: Update CRM records, maintain confidentiality, and prepare reports on documentation, collections, loans, customer queries, and possession status.

Preferred candidate profile

- Robust multitasking and deadline management skills.

- Confident in handling payment follow-ups and customer concerns.

- Takes ownership of issues until resolution.

- Organized, professional, and process-oriented.

- Fluent in English, Hindi, and Marathi (Konkani is an added advantage).

- Willing to travel for project visits, registrations, and customer meetings as needed.

📌 Post Sales Executive (Pune)
🏢 Property Anthem
📍 Pune