Manage and lead field service teams across multiple locations.
- Drive daily operations, beat planning, ticket closure, and service productivity.
- Handle escalations and ensure timely issue resolution.
- Monitor terminal uptime, service quality, and customer satisfaction.
- Coordinate software upgrades, installations, and hardware replacements.
- Review field performance through dashboards and operational reports.
Preferred candidate profile
- 10+ years of experience in Field Service Operations, Service Delivery, Retail Operations, Telecom, Fintech, BFSI, or Consumer Durables.
- 46+ years of team handling experience.
- Must have managed field teams across multiple states.
- Solid leadership, stakeholder management, reporting, and execution skills.
- Comfortable with extensive travel and 6-day working.
📌 Portfolio Lead (Bengaluru)
🏢 Innoviti Payment Solutions
📍 Bengaluru
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