- Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization.
- Analyze historical data and forecast staffing requirements based on business trends and volumes.
- Develop and maintain scheduling models to meet service level targets and operational goals.
- Collaborate with operations and leadership teams to manage headcount, shrinkage, and productivity metrics.
- Monitor real-time performance and make adjustments to align with business needs.
- Generate and present WFM reports, dashboards, and insights for strategic decision-making.
- Identify process improvement opportunities within planning and scheduling functions.