Job Title

Patient Care Coordinator (PCC)

Key Responsibilities

- Welcome patients and assist them throughout their visit.

- Coordinate appointments, consultations, diagnostic tests, surgeries, and follow-up visits.

- Act as the primary point of contact for patients and their attendants, answering queries and providing timely updates.

- Coordinate with ophthalmologists, optometrists, counsellors, nurses, billing, and front-office teams to ensure smooth patient flow.

- Guide patients through registration, investigations, treatment plans, and discharge processes.

- Maintain accurate patient records, appointment schedules, and documentation in the hospital management system.

- Ensure high standards of patient satisfaction by resolving concerns promptly and professionally.

- Assist patients with insurance documentation, reports, and follow-up requirements when applicable.

- Monitor patient waiting times and escalate operational issues to the Centre Manager when needed.

Required Skills

- Excellent communication and interpersonal skills





- Patient relationship management

- Appointment scheduling and care coordination

- Solid organizational and multitasking abilities

- Knowledge of medical terminology is an advantage

- Computer proficiency (MS Office/Hospital Management Systems)

- Empathy, problem-solving, and customer service orientation

Preferred Qualifications

- Graduate in any discipline (Healthcare or Hospital Administration preferred)

- 1 -3 years of experience in a hospital, eye care centre, diagnostics, or healthcare customer service

- Experience in ophthalmology is an added advantage.

Key Performance Indicators (KPIs)

- Patient satisfaction and feedback scores

- Appointment and surgery coordination efficiency

- Average patient waiting time

- Accuracy of patient documentation

- Follow-up completion rate

- Complaint resolution turnaround time

- Coordination with clinical and administrative teams

📌 Patient Care Coordinator (Hyderabad)
🏢 Centre for Sight
📍 Hyderabad