Outlet Manager/Restaurant Manager - Hospitality Industry

Job Title: Outlet Manager/IN charge/ Shift Manager

Industry: Food & Beverage

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Key Responsibilities:

1. Operations Management:

- Oversee the overall functioning of the food and beverage outlet.
- Ensure compliance with health and safety regulations.
- Manage inventory levels and order supplies as needed.
- Monitor and maintain the cleanliness and organization of the outlet.

1. Staff Management:

- Recruit, train, and supervise outlet staff.
- Schedule shifts and allocate responsibilities to ensure optimal staffing levels.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and cooperative work environment.

1. Customer Service:

- Ensure that customers receive high-quality service.
- Address customer complaints and resolve issues promptly.
- Train staff on excellent customer service practices.
- Monitor customer feedback and implement improvements as needed.

1. Sales and Revenue:

- Set and achieve revenue targets for the outlet.
- Implement strategies to maximize sales and profitability.
- Analyze sales data and trends to identify opportunities for growth.
- Introduce promotions or marketing initiatives to drive sales.

1. Quality Control:

- Maintain high standards of food and beverage quality.
- Conduct regular inspections to ensure compliance with quality standards.
- Address any issues related to product quality promptly.

1. Financial Management:

- Prepare and manage the outlet budget.
- Monitor expenses and implement cost-control measures.
- Generate financial reports and provide regular updates to senior management.

1. Communication:

- Communicate effectively with staff, management, and suppliers.
- Participate in regular meetings to discuss performance, goals, and improvements.
- Keep abreast of industry trends and share relevant information with the team.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.




- Proven experience in a supervisory or managerial role in the food and beverage industry.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Knowledge of health and safety regulations.
- Understanding of food and beverage trends and customer preferences.
- Ability to work in a fast-paced environment and handle pressure.

Restaurant Manager - Hotel & Hospitality Industry

Roles and Responsibilities

- Get ready all 3 areas - Dine in , Take away , Home delivery
- Floor plan team allocation and Team Briefing
- Take ownership of Assigned Processes , team follows the operating process with full interest and Integrity
- Manage team's Leave plan ,Manage attendance discipline
- Handle guest queries , complaints , grievances
- Check Server , POS , Dashboard , Printer ,Tabs to get ready for the show
- team training and on the job evaluation
- Team retention , good staff culture , motivating culture
- work planning through disciplined processes
- Cash audits daily
- identify and improve staff performance gaps
- identify and improve process gaps to eliminate operations gap leads to unhappy guests
- Maintain uniform safety and grooming standard
- Motivated team to achieve best sales outcome , Understand staff problems .
- Support Marketing and PR plan
- New menu training and effective implementation in order to take it to guests in a best possible way.
- Cash management and cash audits , proper day end activity with full process integrity
- Proper tracking of Tips and distribution to staff
- Collectively with the help of all duty managers ,find ways to reach out to every single guest during busy hours , be it guest at the dine in or at the gate , constant tracking and effective crowd management methods .
- Handle Police , BMC , Local authorities using smart techniques , Resolve neighborhood issues

Desired Candidate Profile Education: Graduate.

Required Skills:

3 + years of relevant experience in Restaurant

Well groomed and pleasant

Perks and Benefits

Negotiable

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📌 Outlet Manager & Restaurant Manager - Hospitality Industry (Mumbai)
🏢 People Alliance Workforce
📍 Mumbai