Job Summary:

- Responsible for providing operational and technical support for OSS (Operations Support Systems) used in telecom or IT infrastructure.
- Monitor, troubleshoot, and resolve system issues to ensure high availability and performance.
- Collaborate with network, development, and business teams to maintain and enhance OSS applications.
- Participate in system upgrades, patches, and process improvements to optimize OSS operations.

Key Responsibilities:

- Provide 2nd and 3rd level support for OSS applications, including fault, performance, and configuration management systems.
- Monitor system alerts, logs, and KPIs to proactively identify potential issues.
- Troubleshoot and resolve incidents, service requests, and problems in OSS applications.
- Coordinate with vendors and internal teams for root cause analysis and resolution of complex issues.




- Support OSS system upgrades, patches, and configuration changes.
- Maintain and update operational documentation, runbooks, and support procedures.
- Participate in process improvements and automation initiatives to enhance OSS efficiency.
- Ensure compliance with ITIL processes, SLAs, and change management policies.
- Train and mentor junior team members on OSS operations and troubleshooting techniques.

Educational Qualification:

- Bachelor's degree in Computer Science, Electronics & Telecommunication, Information Technology, or related field.
- Relevant certifications in network management, OSS/BSS, or ITIL are a plus.

📌 OSS Support (Secunderabad)
🏢 Millenium Infotech
📍 Secunderabad