We are looking for a reliable, detail-oriented assistant to help process customer orders and make sure they are completed, shipped, and delivered on time.

This role will start mainly with order processing and may grow into full customer service through email , live chat, and phone.

Main Responsibilities

Review new orders in our company app.

Capture payments when required.

Check the shipping method and schedule the correct shipping based on the order type, such as rush or standard.

Review customer notes and special instructions carefully.

Send proofs to customers when required and follow up for approval.

Send any needed instructions to the production team.

Send completed orders to the production team for processing.

Communicate with the production team to follow up on order status, production timing, and shipping.

Monitor orders and shipments to make sure they are completed and delivered on time.

Keep order status and notes updated.

Future Customer Service Responsibilities

Over Time, This Role May Also Include

Responding to customer email s.

Handling live chat inquiries.

Answering customer phone calls.

Helping customers with order questions, proofs, shipping updates, and product details.

Following up on missing information or approvals.

Escalating special issues to management when needed.

Requirements





Good written and spoken English.

Robust attention to detail.

Good follow-up skills.

Reliable, organized, and responsible.

Comfortable using online systems and learning new apps.

Able to follow step-by-step processes.

Able to work independently after training.

Good common sense and problem-solving skills.

Customer service or order processing experience is helpful, but not required.

Work Schedule

This is a full-time position.

Working hours will be based on U.S.

Eastern

Time.

How to Apply

Please Answer The Following Questions When Applying

Do you have experience with order processing or customer service? Please explain.

Are you comfortable working U.S.

Eastern

Time hours?

Are you comfortable speaking with customers by phone in the future?

How would you rate your written English from 1 to 10?

How would you rate your spoken English from 1 to 10?

What would you do if a customer requested a proof before production?

What would you do if a rush order was not shipped yet and the production team was not responding?

What tools or systems have you used before?

Please include the word “ORDER” in the first line of your application so we know you read the full job post.

📌 Order Processing & Customer Service Assistant (Sardhana)
🏢 OnlineJobs.PH
📍 Sardhana