Role Overview

We are seeking an experienced Oracle Accounting Hub Cloud Service (AHCS) / Account Reconciliation Cloud Service (ARCS) Application Support Engineer to provide operational support and continuous improvement across our Oracle Finance Cloud landscape.

The successful candidate will be responsible for ensuring the stability, availability, and performance of the Oracle Superledger ecosystem, supporting business-critical financial close activities while maintaining operational excellence across Finance applications. Working closely with Finance, IT, Integration, and Oracle Cloud teams, this role plays a key part in delivering a reliable, accurate, and efficient financial close process. ​

Key Responsibilities

Financial Close Support

Provide operational support during monthly, quarterly, and annual financial close activities by:

Supporting end-to-end month-end close operations across Oracle AHCS and ARCS.

Monitoring and executing AHCS accounting and allocation processes.

Supporting ARCS reconciliation activities and resolving reconciliation exceptions.

Troubleshooting journal creation failures, accounting rule issues, and financial processing errors.

Monitoring financial interfaces and ensuring successful completion of integrations.

Performing close-cycle health checks and production readiness validation.

Coordinating closely with Finance teams to resolve issues within agreed service levels.

Participating in extended support during critical financial close periods.

Application

Support & BAU Operations

Provide Level 2 and Level 3 production support for:

Oracle Accounting Hub Cloud Service (AHCS)

Oracle Account Reconciliation Cloud Service (ARCS)

Oracle Fusion ERP Financials

Oracle Integration Cloud (OIC)

General Ledger accounting processes

Key responsibilities include

Incident investigation and resolution

Root cause analysis (RCA)

Problem management

Service request fulfilment

Functional and technical troubleshooting

Configuration issue analysis

User support

Defect validation and coordination with development teams System Monitoring & Operational Stability

Maintain the stability and availability of production systems through proactive monitoring of:

Batch jobs

Scheduled integrations

Interface queues

Reconciliation processes

Accounting events

Data loads

System logs

Integration failures

Responsibilities include

Performing proactive health checks

Identifying and resolving production issues before business impact

Managing production incidents

Preventing recurring operational issues through continuous improvement Configuration & Continuous Improvement





Support ongoing business and system enhancements including:

Accounting rule updates

Mapping and configuration changes

Reconciliation profile maintenance

Matching rule configuration

Data source maintenance

Security validation

Functional configuration updates

System parameter maintenance

Documentation updates

Ensure all changes comply with organizational standards for:

Change Management

Testing

Release Governance

Production Deployment Controls Integration Support

Support integrations between Oracle Finance applications and enterprise systems including:

Oracle ERP Cloud

Oracle Fusion Financials

Oracle Integration Cloud (OIC)

Source ERP systems

Data warehouses

Third-party financial applications

Responsibilities include

Interface monitoring

Data validation

Payload analysis

Error investigation and resolution

Integration testing

Interface reconciliation

Production support Change & Release Support

Partner with project and development teams to support:

Change Requests

System enhancements

Configuration deployments

Production releases

Regression testing

User Acceptance Testing (UAT)

Post-production validation

Support deployment activities by

Reviewing business requirements

Performing impact assessments

Validating configuration changes

Verifying production stability after releases Incident & Problem Management

Resolve production incidents within agreed Service Level Agreements (SLAs).

Perform Root Cause Analysis (RCA) for recurring issues.

Implement preventive actions to improve application stability.

Maintain documentation of known errors and workarounds.

Coordinate with Oracle Support for product defects and service requests.

Manage Severity 1 and Severity 2 production incidents.

Participate in incident reviews and post-implementation reviews.

Stakeholder

Management

Collaborate effectively with

Finance and Accounting teams

Corporate Controllers

ERP Support teams

Integration teams

Oracle Cloud Administrators

Infrastructure teams

Release Managers

Project Managers

Oracle Support

Provide regular communication regarding

Production incidents

System health

Financial close readiness

Application performance

Change implementation status Required Skills

Functional Expertise





Strong knowledge of

Oracle Accounting Hub Cloud Service (AHCS)

Oracle Account Reconciliation Cloud Service (ARCS)

Oracle Fusion ERP Financials

Oracle General Ledger

Financial Close processes

Journal Accounting

Accounting Rules

Reconciliation processes

Subledger Accounting

Financial Reporting concepts

Technical Skills

Hands-on experience with:

Oracle Cloud ERP

Oracle Integration Cloud (OIC)

SQL

XML

REST APIs

Oracle Financial integrations

Batch job monitoring

Interface troubleshooting

File-based integrations

Oracle Cloud Security

Oracle Cloud Reporting

Microsoft Excel for financial data analysis

Desirable knowledge of

Oracle EPM Cloud

FCCS

EDMCS

Oracle Cloud Infrastructure (OCI) Monitoring

ServiceNow

Jira

Azure DevOps

​ Requirements

Experience

4–8+ years of ERP Application Support experience.

Minimum 3 years supporting Oracle Cloud Financial applications.

Hands-on experience with Oracle AHCS and/or Oracle ARCS.

Experience supporting Finance production environments.

Robust understanding of month-end financial close activities.

Experience managing production incidents in business-critical systems.

Experience supporting Oracle Finance integrations.

Knowledge of ITIL Service Management processes.

Experience working within global support teams. Qualifications

Bachelor's degree in Computer Science, Information Technology, Finance, Accounting, or a related discipline.

Oracle Cloud Financials certification preferred.

Oracle Accounting Hub Cloud certification desirable.

ITIL Foundation certification is an advantage. Key Competencies

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to perform effectively under pressure during financial close periods.

Strong attention to detail and commitment to accuracy.

Ability to manage multiple priorities in a production support environment.

Customer-focused and collaborative team player.

Proactive approach to operational risk management and continuous improvement.

Key Performance

Indicators (KPIs)

Successful month-end close with no critical application disruptions.

High application availability and system uptime.

Incident response and resolution within SLA targets.

Reduction in recurring production incidents.

Successful implementation of BAU changes without production defects.

Timely and accurate reconciliation processing.

High integration success rate.

Positive stakeholder satisfaction.

Compliance with change management, governance, and audit requirements.

📌 Oracle AHCS/ARCS Application Support Engineer (Telangana)
🏢 Next-Link
📍 Telangana